| Company | Vena Energy |
| Location | Tailem Bend, SA |
| Timeline | 2020 |
| Project Overview | The Tailem Bend Solar Farm project successfully integrated an advanced electronic monitoring device from Qualitrol, ensuring enhanced revenue generation, monitoring and reporting capabilities for the solar farm operator. |
| Products | Supplying an advanced electronic monitoring device from Qualitrol. |
Project Overview
The Tailem Bend Solar Farm project successfully integrated an advanced electronic monitoring device from Qualitrol, ensuring enhanced revenue generation, monitoring and reporting capabilities for the solar farm operator.
This state-of-the-art device meticulously measures and records vital electrical parameters, including voltage, power, and frequency. It plays a crucial role in demonstrating the solar farm's compliance with the grid operator's Frequency Control Ancillary Services (FCAS) regulations, thereby enabling the farm to earn revenue by stabilising the grid as needed.
Initial concerns over pricing from the EPC contractor were abated by the outstanding customer service provided by Insulect, characterised by swift documentation turnaround and continuous technical support. This commitment not only facilitated the seamless installation and testing of the device but also reinforced the client's confidence in their investment.
Project Challenges
- Providing a verifiably AEMO (Australian Energy Market Operator) approved for FCAS compliant product.
Benefits to client
- A product that reliably offers Continuous Data Recording and Automated Reporting.
- Ongoing technical support, with the client able to reach out to the team at any time for assistance.
Critical Success Factors
Innovative Product Capabilities:
- The Qualitrol device offered advanced features beyond basic data recording, such as the automatic generation and transfer of files during frequency deviations. These capabilities helped the solar farm operator quickly meet the FCAS compliance requirements.
Exceptional Customer Service and Support:
- The Insulect team provided rapid turnaround on required documentation, such as the AEMO approval certificate.
- The team also offered ongoing technical support, ensuring the device was installed correctly and maintained.
- This high level of customer service and support gave the client confidence in the solution and reduced their workload.
Adaptability and Problem-Solving:
- Despite initial challenges with the EPC contractor prioritising cost over quality, the Insulect team was able to quickly address the client's concerns and deliver a premium result.
- The team's ability to provide the necessary documentation and technical expertise helped overcome these obstacles and ensure a successful project outcome.
Collaborative Approach:
- Insulect worked closely with the various stakeholders, including the solar farm operator, EPC contractor, and grid operator. This collaborative approach helped align expectations, address issues, and deliver a solution that met the client's needs.
