Navigating Unique Challenges, Forging Strong Partnerships at Clarke Creek Wind Farm

Project Overview

The Clarke Creek wind farm is a major renewable energy project located near Rockhampton in Queensland. Insulect was contracted to supply the key substation equipment for this project, including dead tank circuit breakers, disconnectors, capacitive voltage transformers, and other critical components.

The project presented some unique challenges from the outset, as the substation had a specialised arrangement that required close collaboration between Insulect and the client to ensure the equipment quoted would properly integrate. This involved working through the design details to align with the customer's specific requirements.

Logistics were also a hurdle, as some of the equipment needed to be temporarily stored offsite before being shipped to the remote project site. Despite these challenges, Insulect successfully delivered the project, providing on-site technical support and working closely with the customer throughout the installation and commissioning phases.

The extensive positive feedback from the client regarding Insulects responsiveness and ability to find solutions to the various issues that arose during the project is a testament to the dedication and workmanship displayed through the project.

Project Challenges:

• The specialised substation arrangement required close collaboration between Insulect and the client to ensure the equipment quoted would properly integrate with the existing unique configuration.
  
  

Benefits to client

• Insulect provided strong local support and was able to keep the client updated and informed throughout the project, addressing any concerns in a timely manner.
• Despite the issues that arose, Insulect’s commitment to finding solutions and providing customised responses to the client's needs supported the on-time project completion.
  
  

Critical Sucess Factors

• Insulects ability to provide customized solutions to meet the specialized requirements of the substation configuration.
• The regular communication and status updates provided to the client through the fortnightly meetings helped manage expectations and keep the client informed.
• Insulect provided on-site support and installation assistance, including sending a technician from China to help with the commissioning process.
• Insulect’s responsiveness in resolving issues during the project demonstrates their commitment to the client's success.
• The strong working relationship and collaboration between Insulect, the client, and the various suppliers involved in the project.
• These critical success factors allowed Insulect to navigate the project's challenges, deliver a positive outcome, and nurture a strong, ongoing relationship with the client.

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